The business changes. The system should keep up.
New offers, changing staff, provider updates, and revised workflows all create maintenance work. A care plan defines who owns that work and what support includes.
Care can cover
- Website content changes and interface improvements.
- Integration checks and investigation when a workflow fails.
- Dependency updates and practical maintenance.
- Monitoring arrangements and an agreed escalation path.
- Documentation and access handoff as responsibilities change.
Clear support boundaries
We agree which systems are covered, how requests are submitted, what routine work is included, and what needs a separate quote. Response expectations, availability, and any third-party costs are defined in the proposal—not assumed to be unlimited or round-the-clock.
Your accounts and operating knowledge
Ownership and access should be explicit. We document the relevant hosting, domain, form, payment, and integration responsibilities so the business understands the system it depends on.
Pricing and next steps
Care is quoted around the website and workflows in scope. If we did not build the original system, an initial review helps identify what can be supported and what needs attention first. Read our ownership and maintenance checklist.